Shipping policy
Shipping Policy
Thank you for shopping at joshua shpo. We strive to process and ship your orders as quickly as possible. Below is our general shipping policy.
Order Processing Time
All orders are typically processed and shipped within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays. During promotional events, inventory updates, adverse weather, or peak shipping seasons, processing times may be slightly longer.
Shipping Destinations
We currently ship to us.
If your address is outside our shipping areas, we may be unable to fulfill your order.
Shipping Time
Once shipped, estimated delivery times are as follows:
- Standard Shipping: 7–15 business days
- Remote Area Shipping: 10–25 business days
Actual delivery times may vary due to destination, customs clearance, courier scheduling, weather conditions, holidays, or other factors beyond our control.
Shipping Fees
Shipping fees are automatically calculated at checkout based on your shipping address and order amount.
Some orders may qualify for free shipping; please refer to the checkout page for details.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–72 hours to appear. If tracking information is not yet updated, please be patient.
Accuracy of Shipping Information
Please ensure that the recipient name, address, phone number, and postal code are correct when placing your order.
We are not responsible for delays, returns, or lost packages caused by incorrect or incomplete address information. Additional shipping fees may apply if reshipment is required.
Customs, Duties, and Taxes
International orders may incur import duties, taxes, or clearance fees.
These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country. We cannot pre-estimate or control these fees.
Lost or Delayed Packages
If your order has not arrived after the estimated delivery time, please contact us at qnxfwrlabmzox@artlover.com. We will assist in contacting the courier to trace your package.
Please note that shipping delays do not necessarily mean the package is lost.
Packages Marked Delivered but Not Received
If the tracking shows your package as delivered but you have not received it, please check mailboxes, doorsteps, front desks, property offices, neighbors, or local delivery points.
If you still cannot locate your package, contact us immediately for further assistance.
Contact Us
For any questions regarding shipping, please contact us:
Email: qnxfwrlabmzox@artlover.com
Store Name: joshua shpo